Business Communications Manager
This system is ideal for companies that want to streamline internal operations, improve remote communications, increase employee productivity, reduce costs, and enhance customer service. Business Communications Manager delivers a common browser-based management platform that delivers unified communications capabilities, proven and reliable voice processing, and an extensive range of feature-rich business telephony applications.
Unified Messaging
BCM450 consolidates voice, fax and email messages onto users’ PCs, laptops or PDAs, managing them through one standard application such as Microsoft Outlook or Exchange. Important messages are sent and received regardless of device - a time saver and productivity booster.
Message Forwarding
Voice, fax, or text messages can be forwarded to client email and PDAs. Users can attach a WAV file to email and play the voice message or see a fax message. Its simple to install with no add-on client software or firmware required.
Meet-Me Conferencing
Reduce expenses by eliminating the need for external services. Parties can easily establish a teleconference for up to 120 participants using the CEC, with 60 simultaneous participants on one conference. A rich set of user controls enables the "chairperson" to start, stop, secure and control the conference.
SIP Trunking Support
BCM450 offers SIP trunking to enable businesses to simplify their network through convergence and achieve significant cost savings. BCM450 SIP trunking interoperability is available through a number of industry leading service providers.
Computer Telephony Integration
CTI is simple to activate, set up, and manage. Third-party, PC-based applications can be used to control telephone services, such as a click-to-call company directory or automatic screen "pops" of a customer’s account status alongside a customer’s call.
Integrated Intelligent Contact Center
With this capability, businesses can direct clients and customers to the right contact quickly to increase customer satisfaction and agent productivity. Advanced reporting and multimedia applications maximize customization and flexibility.
FindMe/FollowMe
This capability enables simultaneous ringing of up to five external devices (cell-phone, PDA, etc.) when a call is received by a desk phone on the Business Communications Manager system. It supports active call hand-off back and forth between different devices. Users can customize forwarding schedule based on time-of-day and day-of-week.
InTouch Federated Presence
This function delivers true federated presence, and popular integrated communications applications and capabilities. InTouch lets users communicate easily with anyone in their personal directory across Microsoft Outlook, Nortel BCM, MSN, and Skype for click-to-call, click-to-IM and click to e-mail.
Features and Benefits:
Full Suite of Applications
Business Communications Manager offers a full suite of applications that include voice messaging, unified messaging, interactive voice response, multimedia call center and wireless capabilities. These applications let your business reduce costs, improve productivity and customer satisfaction.
Reduced Costs
Take advantage of VoIP and SIP trunking to lower monthly local and long-distance calling costs. Business Communications Manager also delivers energy savings of up to 48% compared with Cisco UCME-3845.
Enhanced Customer Service
Advanced applications, including mobility, enable employees to be easily reached no matter where they are. Efficient call routing and automated attendants help customers reach the right person quickly.
Easy System Management
Multi-site locations are easily managed through centralized, integrated remote management and administration solutions, removing the cost and time associated with having to administrator every site on location.
Redundancy Options
These options include power, fans, and hard-drive with the ability to automatically switch over to backup capabilities without any service loss.