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Oak Call Recording

Oak recordX - Call Recording 

Award winning recordX is a comprehensive extension and line side call recording solution packed with innovative features to search, record, play and archive telephone call recordings. Leading edge web technologies ensure that recordX is the most powerful yet easiest to use call recording solution available today.

Whether you need to capture and retrieve call recordings with the minimum of fuss for regulatory compliance or for business improvement through higher levels of customer satisfaction. recordX meets all your call recording needs. It works with all technologies - ISDN, SIP and VoIP - in whatever combination you have chosen and includes high level encryption. In addition to a host of powerful call recording features, we are pleased to announce that recordX also includes mobile call recording.

Resolve Disputes

Find calls quickly and email an extract of the call recording to your client to confirm contract details

Demonstrate Compliance

For many organisations it is necessary to show that FSA call recording rules have been followed

Monitor Quality

Review call recordings to ensure that all clients have been dealt with professionally at all times

Improve Performance

Work with staff to develop their telephone and telesales techniques by evaluating call recordings

Share

Share conference calls, online meetings & call recordings with business colleagues


Call us on 01483 456 606 to find out how we can make your organisation compliant with these regulations.

Benefits of Call Recording:

  • Call Recording can identify training needs in private and public organisations 
  • Call Recording provides evidence of actions taken, vital in liability and financial interactions 
  • Integration with Communications Management applications provides the complete cost analysis of your operation 
  • Call Recording can provide Compliance with industry regulation 
  • Call Recording can identify who your most and least successful agents are. 
  • Call Recording can tell you who is making excessive personal telephone calls 
  • Call Recording provides the measurement for your management