Tim Plus and Tim Enterprise

The market-leading call loggers with absolutely no limits whatsoever

Your telephone system (or PBX) produces a packet of data (a call record) after every telephone call your organisation makes through it. These records contain important information about each call, including whether it was an incoming call, an outgoing call, or another type, such as an internal (extension to extension) call.

Call records contain details of the calling party and the called party, as well as extra information such as the length of time it took to answer the call, the number that was dialled, the caller ID of the calling party, and other information, such as which telephone line (trunk) was used to carry the call.

Call logging involves capturing these call records, sorting and storing them in a central database, and their subsequent retrieval by way of a reporting interface.

TIM Plus and TIM Enterprise are market-leading call logging systems - no other software matches them for price and features. Both are Windows-based applications that use the data output from your telephone system (PBX), check it, cost it, and store it automatically. From this, not only can they produce a wide range of management reports with vivid graphs, charts, and tables, custom-defined if required, but all of their functions can be performed from anywhere in the world using a standard web browser - no client software is required. Add to this the live, wallboard-type call-handling statistics, and the fact that they cost a fraction of the price of other, lesser-capable call loggers, and you'd be missing out by using anything else.

Cost Control

TIM Plus and TIM Enterprise give department managers the information they need to control their own telecoms budgets. Just knowing the system is in place will itself reduce general telephone abuse, allowing significant savings. Give department managers access to their own information from their own desktop using a standard web browser. Set up any number of users, restricting access to specific departments if required.

Service Improvement

TIM Plus and TIM Enterprise identify when and where your calls are being lost. Lost calls mean lost business and customer dissatisfaction. They also monitor your phone line usage. Do you have enough lines? Or too many? TIM scrutinises your telephone traffic and can readily suggest line optimisation.

Flexibility

You can use TIM Plus and TIM Enterprise two ways: locally at the PC using their simple Windows Explorer-style interface, and remotely using any standard web browser, so now you can produce reports, edit your organisation's directory, or see live wallboard-type statistics from anywhere on your network.

Speed and Accuracy

TIM Plus and TIM Enterprise retrieve information in seconds. They work around a lightning-fast and incredibly flexible costing algorithm, allowing stats to be produced within seconds of a call being made.

Contact Us for a Free Trial

Experience the power of TIM Plus and TIM Enterprise for yourself with a free trial, with absolutely no obligation to buy. Contact us today to get started and discover how these call loggers can revolutionise the way you manage your telecoms.